Insurance Investigation Referral
Refer an Insurance Matter
Refer an insurance claim investigation to Regional Queensland Investigations for lawful, discreet and evidence-based enquiries across regional, rural and remote Queensland. RQI assists insurers, self-insurers, claims managers, employers and legal practitioners with surveillance, factual enquiries, witness statements, scene checks and insurer-ready reports.
Insurance Claim Investigation Referrals Across Regional Queensland
RQI accepts referrals for insurance claim investigations where independent evidence gathering, field enquiries, surveillance, scene attendance or factual reporting is required. We work with insurers, claims teams, legal representatives, employers and organisations that require clear, lawful and practical investigation support.
Our work is particularly suited to regional Queensland matters where local knowledge, travel planning, discretion and direct field capability are important. We are based in regional Queensland and regularly assist with enquiries outside capital city areas.
What You Can Refer
Workers Compensation Matters
Claimed restrictions, inconsistent activity, return-to-work concerns, secondary employment indicators or disputed injury circumstances.
Personal Injury and Disability Claims
Activity checks, claimant surveillance, lifestyle observations, travel patterns and factual enquiries relevant to claimed incapacity.
Public Liability Claims
Scene checks, incident location enquiries, witness statements, CCTV enquiries and factual review of disputed liability events.
Property, Theft and Damage Claims
Suspicious loss, rural theft, machinery damage, vehicle damage, asset location, access issues and inconsistent claim circumstances.
Commercial and Business Claims
Internal loss, employee misconduct, asset misuse, workplace incidents, business interruption concerns and commercial insurance enquiries.
Claim Integrity Concerns
Suspected exaggeration, staged events, undisclosed work, unusual timing, repeated claims or inconsistent accounts requiring further enquiry.
Information That Helps Us Assess the Referral
You do not need to have every detail available before making contact. However, the following information can assist us to scope the matter, identify suitable enquiries and provide a practical investigation recommendation.
✓ Claim type and claim reference
✓ Subject or claimant details
✓ Last known address, workplace or relevant locations
✓ Key concerns or inconsistencies
✓ Relevant medical, employment or claim restrictions
✓ Preferred timeframe or urgency
✓ Whether surveillance, factual enquiries or statements are required
✓ Any known safety, privacy or sensitivity issues
How RQI Handles Insurance Referrals
Each matter is assessed on its own facts. We confirm the purpose of the enquiry, the lawful basis for the investigation, the available information, the relevant locations and the most appropriate method of evidence gathering.
Depending on the referral, RQI may recommend surveillance, factual enquiries, scene attendance, witness statements, open-source research, background checks or a combination of investigative steps.
The objective is to obtain reliable, relevant and reportable evidence that can assist the insurer, claims manager, employer or legal representative to make an informed decision.
Direct Referral Options
For urgent matters, surveillance opportunities or time-sensitive insurance enquiries, contact RQI directly.
Insurance Matter Referral Form
Use the referral form below to provide initial details. RQI will review the information and contact you to confirm scope, availability, lawful purpose, fees and the most suitable investigation approach.
Please do not upload highly sensitive material unless requested. Initial referrals should include enough information to assess the matter, but detailed evidence can be provided securely after RQI confirms the scope and engagement process.
Please do not upload highly sensitive material unless requested. Initial referrals should include enough information to assess the matter, but detailed evidence can be provided securely after RQI confirms the scope and engagement process.
Suggested Referral Form Fields
If you are building a new website form, include the following fields so the referral captures the information needed to assess the matter quickly.
Referrer Details
Name, organisation, role, phone number, email address and preferred contact method.
Claim Details
Claim type, claim reference, insurer or self-insurer, broad matter summary and urgency.
Subject Details
Subject name, suburb or location, relevant workplaces, vehicles, known routines and safety issues.
Investigation Required
Surveillance, factual enquiries, witness statements, scene checks, open-source review or other services.
Key Concerns
Suspected inconsistency, claimed restrictions, activity concerns, employment concerns or disputed facts.
Preferred Timing
Urgency, surveillance window, known appointments, expected activity periods or reporting deadline.
Confidentiality and Lawful Purpose
RQI treats insurance referrals confidentially. Investigations are only undertaken where there is a lawful and legitimate purpose for the enquiry. We do not conduct investigations that are unlawful, oppressive, misleading or outside appropriate professional boundaries.
Where a matter is accepted, RQI will confirm scope, fees, reporting requirements and any limitations before work commences.
Refer an Insurance Matter
Ready to discuss an insurance investigation?
Contact Regional Queensland Investigations to discuss surveillance, factual enquiries, scene attendance, witness statements or insurance claim investigation support across regional Queensland.